Frequently Asked Questions

 

Have questions? 

We’ve got answers.

Here you’ll find everything you need to know about shipping,

 returns, payments, and more.

If you can’t find the answer you’re looking for, feel free to reach out to our customer support team — we’re always happy to help.
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FAQ
Shipping & Delivery

Q: Do you offer free shipping?

Yes! We provide free shipping on all orders over $60 - shop with peace of mind, no hiddenfees.

Q: How long does it take to ship my order? Can I track it?

Orders are usually processed and shipped within 1-3 business days. Once your package is onthe way, you can track it anytime via the "Track Your Order" page using 17Track.
Returns & Refunds

Q: How can I request a return or refund

Please check our Refund Policy and Shipping Policy at the bottom of our website fordetailed steps. If your order qualifies, simply contact us with your request.

Q: Do I need to pay for return shipping?

If the return is due to a product defect or quality issue, we will cover the return shippingcosts. For personal reasons (e.g., wrong choice, dislike), the buyer will be responsible for returnshipping.
Payment Methods

Q: Which payment options do you accept

A: We currently accept PayPal, Venmo, Credit and Debit Cards (Visa, MasterCard, AmericanExpress, Discover), Apple Pay, Google Pay, and Shop Pay, ensuring your checkout is fast,secure, and convenient.
Products & Stock

Q: What if a seasonal or popular item is out of stock?

If an item sells out, we recommend subscribing to our email list or following us on socialmedia for restock alerts and new arrivals.
Discounts & Subscription

Q: How can I get discounts or stay updated on new arrivals?

Simply subscribe with your email at the bottom of our website. We'll send you exclusivepromotions, seasonal sales, and product updates.
Customer Support

Q: How can I contact Lumorashoppe for questions or support?

You can reach us through the "Contact Us" page in the bottom menu, or send us an emaildirectly. We'll get back to you as soon as possible.